Start your return in the portal, select the item, and choose "sizing" as your return reason. At the refund-or-exchange step, select the size you need instead. The exchange is free — once we receive and register your original pair, your new size is released and shipped automatically.
It typically takes up to 14 business days for your return to reach our warehouse, depending on which country you're shipping from. We register the returned item first, and only then release your new item or process your refund — for exchanges, your new item ships right after we register the return, and you'll get an email with a new tracking number at that point.
If you bought your shoes at a discount that is no longer active, please contact our customer service before creating your exchange in the portal, so we can make sure the correct value is applied.
Contact us here: Contact customer service.