How to return.

We're introducing an updated return and exchange policy to give you a better experience. From June 1, 2026, the policy below applies to all orders placed on or after this date. Read more about returns and exchanges HERE. 

RETURN PERIOD

RETURN CONDITIONS

To be eligible for a return, the product must:

• Appear as new and unworn
• Be returned in its original product box
• Be packed in a separate outer shipping box — the original product box must not be used as outer packaging
• Include all original packaging, tags and accessories

How to return:

1. START YOUR RETURN: Open the return portal and enter your order number (e.g. #1234) and the email address you used at checkout.

    

2. SELECT YOUR ITEMS: Tick the products you'd like to return from your order. If you're returning multiple items, send them in one shipment — only one return fee applies per return.

    

3. CHOOSE YOUR RETURN REASON: For each item, select the reason that best describes why you're returning. This helps us improve our products and sizing.

    

4. REFUND OR FREE EXCHANGE? Choose what you'd like to do with each item. 

   
   - RETURN FOR REFUND: Select "No exchange" in the dropdown. You'll receive a refund minus the return fee.
   - FREE EXCHANGE: Select the size or item you'd like instead. Out-of-stock options appear greyed out.

    

5. REVIEW AND CONFIRM: Check the summary and click Confirm. You'll receive your prepaid return label by email shortly after.
    

   About the "Payment due for exchange" figure: The portal may display a "Payment due" amount at this step. You will not be charged this.

   When we receive and approve your return, the value of your returned item is automatically credited against your exchange item:

   - Same size or same-priced exchange — settles to €0, no payment.
   Exchange for a cheaper item — the difference is refunded to you.
   Exchange for a more expensive item — you pay only the product price difference, never a logistics fee.

    

6. PRINT LABEL AND SHIP: Download and print your prepaid return label, then drop off your parcel at the nearest carrier service point.
    
   Remember to get a receipt for the dropp-off, as your are responsible for the package until we receive it at our warehouse. 
    
7. RECEIVE YOUR REFUND OR EXCHANGE ITEM: Once your return reaches our warehouse and passes quality check, your refund or exchange is processed automatically.

RETURN COSTS BY DESTINATION

Customer-arranged returns: Where we cannot provide a prepaid return label, you're welcome to return your order using a tracked shipping service of your choice. We do not reimburse self-paid return shipping costs and cannot offer exchanges for these markets.