Unfortunately, it's not currently possible to track your return or exchange in real time. Once your parcel arrives at our warehouse and is registered, we release your new item (for exchanges) or process your refund (for returns) — you'll receive an email with tracking information at that point. As a rule of thumb, allow up to 14 business days from drop-off before checking in, plus a few extra business days for refunded payments to appear in your account.
Articles in this section
- How to return.
- Exchange of items.
- Can I check the status of my return or exchange?
- How long does it take until my return is processed?
- Return/exchange with a discount code.
- Why is my order number not working in the return portal?
- The shoes run too small or too big — how do I exchange them?
- Can I choose a completely different item, not just a different size?
- I'm missing my return label. What should I do?
- Contact Customer Service