We sincerely apologize if you have received a defective item!
If you have received a pair of shoes that are either defective or appear used, please contact our customer service with the following information:
- Order number.
- Name and email used for the order.
- Picture of the defective style.
Please be aware that we do not accept returns of shoes without prior approval from our customer service.
If you return the shoes without this approval, you will be considered as having used the shoes, and unfortunately, we will not be able to issue a refund.
If you have any questions, please contact our customer support team by email or phone:
P: +45 3119 7700
E: support@arkkcopenhagen.com