We want to solve any issues with damaged products as soon as possible. Please contact our customer support at firstname.lastname@example.org. Please include following:
- A few photos of the products issue.
- A description of the issue.
- Order number.
- Name and email address of the order.
All items sold on the ARKK Copenhagen web shop are subject to 2 years warranty. The warranty does not cover regular wear and tear of use, but only production faults. Note that items such as shoes are subject to serious daily wear and failing to take care of the item in question, proper cleaning and maintenance, can result in the ruining of shoes that under normal care taking wouldn’t have broken. Such items are not subject to warranty.