I have received the wrong item, what should I do? Please contact our customer service at firstname.lastname@example.org. Please include following: A photo of the product you have received. Order number. Name and email address of the order. Related articles Do you offer free returns? What do I do if I haven’t received my order confirmation? When will I receive my refund? How long is your shipping time? I’m missing an item from my order, what should I do?